Refund Policy
Returns & Refunds
We want you to love our products as much as your dog does! If, for any reason, you’re not completely satisfied, we accept returns of unused products within 30 days of purchase. To start the return process, please contact us at support@furrepets.com with your order number and details. We’ll provide return instructions and a refund once the product has been returned to us in its original condition.
Damaged or Defective Items
If your item arrives damaged or defective, we will gladly replace it at no additional cost. Please reach out to us with your order number and a photo of the damaged product within 7 days of receipt.
To initiate a return:
1. Contact us at support@furrepets.com with your order number and reason for return.
2. We will provide you with return instructions and a prepaid return label.
3. Once we receive the returned item, a refund will be processed to your original payment method.
Please note that items must be unused and in their original packaging to be eligible for a refund. Shipping fees are non-refundable.